I need to change the bank details on my account. How can I do this?
You can update your bank details on your application dashboard within the Bank Details tab.
If y...
Can I track the progress of my refund application using Sprintax Dividends?
Yes, you can track the status of your refund application in the Application Status tab within you...
I am having issues with the Sprintax Dividends platform
This could be due to something on your browser or computer interfering with your connection to th...
What should I do if I have forgotten my password?
You can reset your password by clicking the “Forgot your password?” link in the log-in area.
We’...
Why can’t I select certain years on my Sprintax Dividends dashboard?
This may be because there is a restriction on the number of applications you can submit per count...
Do I need to provide a Power of Attorney document?
Depending on your country of residence and the service model you select, you may be required to a...
How do I update the email linked to my account?
You can do this by accessing the settings section of the system by clicking on the icon containin...
Where do I find my dividend statement?
Your dividend statement can be found in your Computershare/Equatex account, under the documents t...
My Employer instructed me to contact you. What should I do now?
If your employer has provided you with a unique link to access Sprintax Dividends, please make su...
What are the pricing plans?
Sprintax Dividends offers two pricing plans: Sprintax Flex and Sprintax Pro.
Sprintax Flex is a ...
What is the process I need to follow?
Please proceed through the system via the link that will bring you to your company's specific sub...
How do I send my documents?
Please upload your dividend statements in the Documents section of the system at the appropriate ...
What information will I be asked for?
You will only need to answer some basic information when applying for a DWT reclaim.This includes...