This could be due to something on your browser or computer interfering with your connection to the Sprintax Dividends platform. To resolve any issues you're experiencing, try the following steps:
- Try a different browser: Some versions of Google Chrome may not be fully compatible with the Sprintax Dividends platform.
- Clear your browser cache and cookies: Cookies are small files stored on your device that can sometimes cause loading issues, especially after updates. Similarly, the cache saves parts of websites, which may cause problems if a site has been redesigned. Note: Clearing your cache and cookies may log you out of websites and remove saved information like usernames and passwords.
- Perform a hard refresh: This forces your browser to reload the page from scratch. On Windows, press Ctrl + Shift + R, and on Mac, press Command + Shift + R.